Has your business’ contact centre felt the impact of the 44% increase in call volume since the beginning of the pandemic? Take a look at our guide below for practical tips on how to reduce call volumes while improving the customer experience.
February 12, 2021
Given that 81% of service professionals believe that their customer service needs to transform, to remain competitive. Learn which areas your business should prioritise to ensure this transformation is successful.
March 4, 2020
Customer service is one of the biggest driving forces in every business. Providing a great customer service is key to retention, customer satisfaction and increasing sales. Large financial giant American Express found that 74% consumers say they have spent more with…
November 15, 2017
The hospitality industry covers a vast range of fields, from hotels to travel and tourism services, as well as restaurants and bars. Customer satisfaction plays a key role within every business and even more so within the hospitality industry due to…
May 17, 2016
How your company manages customer service enquiries is a key part of how it is seen by customers. With the advent of smartphones there are opportunities to engage with customers in new ways that are creative, cost effective and convenient. By…
September 1, 2014
When running a business, it is important to keep in regular contact with your customers so that you can stay ahead of your competitors and ensure that your customers don’t forget about you. There are a number of ways for you…
January 17, 2013
When targeting customers via an automated SMS service it is important to make sure that your messages sound personal and relevant to your customers. As human beings, we love to feel special and appreciated by others and what better way to…
September 13, 2012
Using an SMS solution is a great way to send out important service reminders to your customers, regardless of the type of business you run. The use of such a service can not only help you but also provide your customers…
September 7, 2012
SMS messaging is great for providing real-time, completely up-to-date information straight to the palm of people’s hands. In light of the London Olympics and upcoming Paralympics, live travel updates are a popular use for this medium both for those travelling to…
August 6, 2012
If you thought sending out bulk SMS messages was just for retailers to promote an offer or a competition they’ve got running, then think again. Bulk texting doesn’t have to be just for marketing purposes, you can use SMS solutions in…
March 16, 2012
