CM2000

Requirements

Users based within a particular home care provider needed to be able to select one or more care workers from within the application, compose a message, press send and have the SMS message dispatched to its recipients immediately. With CallConfirmLive! being in use across the UK, the messages also had to appear on the recipient’s handset as coming from the particular home care provider that sent the message, rather an unrecognisable name or number.

Solution

“TextAnywhere was recommended to us. We used their well-documented Developer Toolkit APIs to integrate the sending of text messages within CallConfirmLive!” added Chris Jackson. “The integration was very quick and easy.”

Users can now simply right-click on a contact (either a carer or a supervisor), compose a message or select a message template and then send for immediate delivery. Users also have access to an audit trail of all sent messages and each message’s delivery status.

Project Successes

“The text feature of CallConfirmLive! has been very well received by our clients and the application’s users. It is now completely relied upon as a valuable, swift and low-cost means of carer communication,” commented Chris Jackson.

The addition of text messaging has also significantly helped with instances where an alternate carer is required due to, for example, a colleague’s illness. A text message to a pool of alternates can swiftly be dispatched and a potential replacement found.

Range of Services

TextAnywhere empower organisations across both the commercial and public sectors to communicate better with text messaging services that enable the sending and receiving of SMS messages, through online and email applications. 

They also offer a Developer Toolkit for clients to integrate texting into their own applications, as well as a White Label service for partners who wish to offer TextAnywhere’s services as their own, to find out more email us at [email protected].